1. Non-Refundable Purchases
All digital goods—including but not limited to CD Keys, Gift Cards, Time Cards, Expansions, Game Credits, Pre-Paid Cards, Trial/Beta/Item Codes, Game Keys, or Softpins—are non-refundable once purchased. Simply changing your mind does not qualify for a refund or exchange.

2. Faulty or Damaged Products
In exceptional cases, where a digital code is deemed faulty or damaged, DemoXStore will review refund or exchange requests. A code is considered faulty or damaged only if, after investigation, we confirm that it was unusable upon delivery.

3. Time Frame for Claims
To be considered for a refund or exchange, you must contact us within 1 hour of purchase. Any requests filed beyond this 1-hour window will not be eligible for review, and your right to a refund or exchange will be forfeited.

4. Lost or Stolen Goods
We cannot replace or refund any digital product that has been lost, stolen, or otherwise misplaced after it has been successfully delivered to you. We strongly recommend keeping your digital codes secure and backing them up for future reference.

5. How to Submit a Refund or Exchange Request
Should you encounter a faulty or damaged product within the first hour, please reach out to us via [email/contact form]. Provide your order details and any proof of the issue so we can verify the claim promptly. If the code is confirmed to be faulty, we will process a refund or exchange accordingly.

6. No Hidden Charges
All costs associated with your purchase are displayed upfront. You will not incur any additional or hidden fees beyond what is shown at checkout.

7. Policy Amendments
DemoXStore reserves the right to amend or update this Refund Policy at any time without prior notice. We encourage reviewing our policies periodically to stay informed of any changes.

8. Terms & Conditions Compliance
If you fail to comply with any conditions stated in this policy or the general Terms & Conditions, DemoXStore reserves the right to refuse refunds or exchanges, or to apply additional measures as deemed appropriate.

By purchasing from DemoXStore, you acknowledge and agree to the terms outlined in this Refund Policy. If you have any questions or concerns, feel free to contact us for assistance.